How are you involved with both the community and your customer?
In order to stay involved with the community and our customers, we try to do as much as possible for local nonprofits—whether it’s attending fund-raisers or providing flowers at cost for their events.
Why is your staff the best in the business?
Our innovative approach to design is what makes our designers stand out among the rest. We strive to create arrangements that are unique, and push the boundaries of contemporary and traditional design. In addition, we have exceptionally positive energy, which streams through the shop and creates an environment that leaves our customers feeling warm and welcome.
What life accomplishments are you most proud of?
My education. I have two bachelor’s degrees: one in British literature and the other in religious studies. I loved my schooling, and although I’m not directly using the subjects in terms of my career, they influence the decisions I make on a daily basis. In fact, completing my education may have given me the courage to start my own business.
Who is your role model in business or in life, and why?
My parents. My father is a farmer and my mother is a schoolteacher; their hard work and perseverance taught me the work ethic that’s required to run a small business, while their love and level-headed approach to life taught me the tools for customer service, as well as the emotional strength it takes to run a business.
What’s your hidden talent?
I love to sing at karaoke bars, although I’m not sure I would call it a “talent.”
What’s your favorite place to eat out locally?
Two Cooks on Main—Nina and Paula are the best.
And finally, customer service is…?
Being a professional in your field and doing so with a positive attitude, and more importantly, with a smile.